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Frequently Asked Questions
See So. Cal. Imports’ frequently asked questions below.
Free Shipping Criteria
Free shipping applies to orders of $99 and over. Free shipping is only available to the lower 48 U.S. states on the continent of North America.
Free shipping is not available to Alaska and Hawaii, and all off-shore U.S. territories.
Free shipping applies to ground service only, without exception. So. Cal. Imports reserves the right to change or discontinue free shipping at any time.
Free shipping applies to website orders only.
How long does it take to ship an order?
Most orders usually ship within 24-72 hours during normal business hours (Monday through Friday). Please allow an additional 48 hours for orders placed on weekends or holidays.
Orders with expedited shipping options placed during normal business hours (Monday through Friday) excluding holidays usually ship within 24 hours.
Truck Freight Shipping
So. Cal. Imports offers free truck freight on orders over $2,500.00. This will include virtually any part that So. Cal. Imports sells. Items like wheels, tires, engine blocks and cranks, hoods and all other sheet metal!
To do freight orders you may have to call (562) 633-4979 to set up the shipment. Some restrictions do apply. Includes orders to the lower 48 US States only and where truck freight can be delivered.
What is the return policy?
If you have a return, contact us immediately or at your earliest convenience to state your reason for the return. You will be issued a Return Authorization Number by our customer service department.
Items must be returned within 30 days in like new condition with original packaging. *See exceptions below. To return an item, call us at 1-562-633-9731 ext. 102 to receive a Return Authorization Number and instructions. Your R.A.N. is valid for 60 days from the issue date. Write this number on the outside of the package.
Products returned without authorization will not be accepted. Freight must be prepaid! (any C.O.D. will be refused).
Enclose a copy of your original invoice along with your securely packaged item. Returned items must arrive at So. Cal. Imports in the same condition as they were when they were originally shipped.
Credit replacement will not be given for items damaged through IMPROPER usage, installation, modification, tampering or disassembly.
There is a 10% restocking charge on all MIS-ORDERED items. No restocking charge will be levied if we determine that So. Cal. Imports is at fault. The cost of the returned items will be promptly credited via the payment method used.
If you have received a defective item, please contact us at 1-562-633-9731 ext. 102.
ALL SALES ARE FINAL AFTER 30-DAYS! NO EXCEPTIONS!
Can I exchange an item?
Yes. Please call us at 1 (562) 633-9731 ext. 102 and let us know that you will be returning an item and what item you would like instead. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.
What if items are damaged and/or missing from my orders?
OPEN YOUR SHIPMENT AND INSPECT ALL PARTS IMMEDIATELY! Open all internal boxes, as some items may be packed with other parts. Make sure each part you ordered is included and undamaged. Take care not to throw away any parts with the packing materials. If you are missing any items (that are not on Back Order) please contact So. Cal. Imports, Inc., (562) 633-9731 ext. 105 immediately!
If any part in your order is damaged, please contact So. Cal. Imports, Inc., (562) 633-9731 ext. 105 so we can gather all the information needed to file a claim with the shipping carrier. SO. CAL. IMPORTS WILL INITIATE THE CLAIM. Keep all original containers, shipping materials, and contents for inspection by the shipping carrier.
So. Cal. Imports, Inc. is not responsible for shipping damage after the shipping/freight company accepts a shipment from us but we want to be your advocate in getting your claim taken care of. If you do speak to an individual employed by the carrier, REMEMBER: Write down the date and the time as well as the name of the individual you speak with to help document your claim.
Core returns must be returned within the days of the date your new part was received. FREIGHT MUST BE PREPAID! (Any C.O.D. will be refused). Upon receiving core returns, So. Cal. Imports will thoroughly inspect all components to determine their rebuildability. Credit cannot be given for non-rebuildable cores.
Please package all cores securely and print “CORE RETURN” clearly on the outside of the box. You must drain all gear oil from transaxles before shipping to avoid spills and to reduce shipping weight. Always include the invoice number from your original parts order. NO CORE REFUNDS AFTER 30 DAYS.