How long does it take to ship an order?
Most orders usually ship within 24-72 hours during normal business hours (Monday – Friday). Please allow an additional 48 hours for orders placed on weekends or holidays. Orders with expedited shipping options placed during normal business hours (Monday – Friday) excluding holidays usually ship within 24 hours.
What is the return policy?
If you have a return, contact us immediately or at your earliest convenience to state your reason for the return. You will be issued a Return Authorization Number by our customer service department.
Items must be returned within 30 days in like new condition with original packaging. * See exceptions below. To return an item, call us at 1-562-633-9731 ext. 102 to receive a Return Authorization Number and instructions. Your R.A.N. is valid for 60 days from the issue date. Write this number on the outside of the package. Products returned without authorization will not be accepted. Freight must be prepaid! (any C.O.D. will be refused). Enclose a copy of your original invoice along with your securely packaged item. Return items must arrive at So. Cal. Imports in the same condition as they were when they were originally shipped. Credit replacement will not be given for items damaged through IMPROPER usage, installation, modification, tampering or disassembly. There is a 10% restocking charge on all MIS-ORDERED items. No restocking charge will be levied if we determine that So. Cal. Imports is at fault. The cost of the returned items will be promptly credited via the payment method used.
If you have received a defective item, please contact us at 1-562-633-9731 ext. 102.
ALL SALES ARE FINAL AFTER 30-DAYS! NO EXCEPTIONS!
Free Shipping Criteria.
Simply look for the Free Shipping logo to enjoy free ground shipping on thousands of items throughout our store. If the item you order qualifies, you will not be charged for shipping on the item being offered as “Free Shipping” but you will be charged for other items that do not qualify for free shipping. So Cal Imports reserves the right to choose the shipping carrier on all items that qualify for free shipping.
Free Shipping applies to the contiguous 48 U.S. states on the continent of North America that are south of Canada, plus the District of Columbia. This excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.
Free Shipping applies to Ground only any other shipping selection will NOT ship for free! If you wish to have your items shipped you will forfeit the free shipping option and we will ship your order accordingly. We reserve the right to change or discontinue Free Shipping at any time. Free Shipping applies to website orders only.
Truck Freight Shipping
So Cal Imports is now offering free truck freight on orders over 2,500.00. This will include virtually any part that So Cal Imports sells. Items like wheels, tires, engine blocks and cranks, Hoods and all other sheet metal! Don’t miss out on this opportunity for major savings. Call all your buddies, call all of your friends, heck, call your relatives and put one order together for big savings!! Let So Cal Imports pay all the freight.
To do freight orders you may have to call (562)633-4979 to set up the shipment. Some restrictions do apply. Includes orders to the lower 48 US States only and where Truck freight can be delivered.
Items that cannot be returned
Electrical Parts of any kind. Parts that have been installed. Special Order/Custom items cannot be returned. These items are made/ordered for your specific vehicle. Special Order/Custom items include, but are not limited to: Seat Upholstery, Carpet, Door Panels, and Headliners. Please verify that the information provided for a custom item is correct before placing your order. Special Order/Custom items are generally not available on our website. We can only accept returns on custom items in the event of a manufacturer error.
Can I exchange an item?
Yes. Please call us at 1-562-633-9731 ext. 102 and let us know that you will be returning an item and what item you would like instead. We will assign a Return Authorization Number, which must be written on the outside of the package. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.
What if items are damaged or missing from my order?
OPEN YOUR SHIPMENT AND INSPECT ALL PARTS IMMEDIATELY! Open all internal boxes, as some items may be packed with other parts. Make sure each part you ordered is included and undamaged. Take care not to throw away any parts with the packing materials. If you are missing any items and they are not “Back Ordered”, please contact So. Cal. Imports, Inc. immediately! If any part is damaged, Please contact So. Cal. Imports for us to gather all information needed to file a claim with the shipping carrier. Keep all original containers, shipping materials, and contents for inspection by the shipping carrier. So. Cal. Imports, Inc. is not responsible for shipping damage after the freight company accepts a shipment from us. We would like to know if damage from a freight company occurs, just in case we can help you.
Remember: Write down the date and the time as well as the name of the individual you speak with to help document your claim. It pays to be very firm with shipping companies when handling your claim.
The above procedures must be followed within 24 hours of receipt of goods.
What if I have installed/painted the parts I want to return?
So Cal Imports goes to great effort to make sure that all parts sent to their customers are correct. But due to the nature of the aftermarket VW parts business and the fact that over the years many of our customers cars have been changed, modified or altered, it is the end users sole responsibility to make sure that the parts that were received are correct for their application. This must be done BEFORE any assembly, paint/paint prep or any form of installation of the said parts are done. Once any assembly, paint/paint prep or any form of installation of the said parts are done, there is no returning or refunds on parts, even if it was So Cal Imports mistake on parts sent.
What do I with my core?
Core returns must be returned within the days of the date your new part was received. FREIGHT MUST BE PREPAID! (Any C.O.D. will be refused). Upon receiving core returns, So. Cal. Imports will thoroughly inspect all components to determine their rebuildability. Credit cannot be given for non-rebuildable cores. Please package all cores securely and print “CORE RETURN” clearly on the outside of the box. You must drain all gear oil from transaxles before shipping to avoid spills and to reduce shipping weight. Always include the invoice number from your original parts order. NO CORE REFUNDS AFTER 30 DAYS.